Username
Password
Remember Me
No account yet? Register
login

Home  »  Consumer Reviews  »  Stores  »  Walmart's New Return Policy
Walmart's New Return Policy
May 9, 2008
Wal-Mart complaint by Papalouieg
Walmart's store greeters now hold you hostage at the front door while they check your prices before you are allowed to do a return. No matter if you have prices affixed and a sales slip. No matter if the price their machine comes up does not match what you paid.

I have contacted managers and the Home Office and am told this is to "save us time" but it doesn't. If you are doing a money gram, however, or if you choose to ignore the store greeter you are granted front-of-the-line-access because Customer Service helps you anyway. Instead of making one queue line to at least keep you in the order in which you entered the store, they have created customer conflicts with each other. Those who are stopped are forced to have all items re-ticketed with a new yellow tag. Then you have to wait while the customer service representative peels it off and finally processes your return.

This new policy does not work. They should simply have a person check prices as you stand in line if they feel this will help. That way the money gram people must wait like everyone else. Wal-Mart does not care.

I no longer buy anything that may require a return. Interestingly, I have checked a couple Wal-Marts in more affluent areas and they aren't doing this though Wal-Mart says it is a company-wide policy. Speak up people!1

More Wal-Mart Reviews

Wal-Mart News

Discuss
Wal-Mart News

on our forums


Quote this article on your site | Views: 21

  Be first to comment this article
RSS comments

Comments on Walmart's New Return Policy

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments

 
< Prev   Next >

Our Friends

Consumer Reports is the most famous consumer product reviews and rating agency.

This Consumer Blog offers alternative look at Consumer Product Reviews

Complaints: Learn how to write proper complaint letters that get the results