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Walmart's New Return Policy

May 9, 2008

Wal-Mart complaint by Papalouieg

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Walmart's store greeters now hold you hostage at the front door while they check your prices before you are allowed to do a return. No matter if you have prices affixed and a sales slip. No matter if the price their machine comes up does not match what you paid.

I have contacted managers and the Home Office and am told this is to "save us time" but it doesn't. If you are doing a money gram, however, or if you choose to ignore the store greeter you are granted front-of-the-line-access because Customer Service helps you anyway. Instead of making one queue line to at least keep you in the order in which you entered the store, they have created customer conflicts with each other. Those who are stopped are forced to have all items re-ticketed with a new yellow tag. Then you have to wait while the customer service representative peels it off and finally processes your return.

This new policy does not work. They should simply have a person check prices as you stand in line if they feel this will help. That way the money gram people must wait like everyone else. Wal-Mart does not care.

I no longer buy anything that may require a return. Interestingly, I have checked a couple Wal-Marts in more affluent areas and they aren't doing this though Wal-Mart says it is a company-wide policy. Speak up people!1

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